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Shipping Policy Terms and Conditions 1. You are guaranteed to receive your furniture in good condition UNLESS you sign for 2. 1 Contemporary Furniture can only estimate delivery time based upon the track record of each factory. Factory Direct White Glove Service Including Setup High-end furniture is often very heavy and requires extra care. And the customer must have the opportunity to inspect. We use white glove home delivery by professionals who only do furniture for most of our expensive furniture. White glove service is slower and often a little more expensive than factory direct commercial shipping, but most important it prevents damage in most cases. White Glove service does not imply that the trucking company employees wear white gloves. It does not imply that the truckers clean fingerprints on the furniture or clean your carpet. It means they bring the furniture into your home and place it where you want it. White Glove service is limited to 1.5 hour assembly time. White Glove service does not imply that they remove the trash, or take off their shoes. Authentic Italian furniture and other designer furniture that we sell often requires a long wait and it's expensive. Don't take chances uninsured curb side service (not offered by 1 Contemporary Furniture). Use white glove service or ship commercial (often free) factory direct to a moving & storage company that you trust.
Factory Direct To Moving & Storage We also provide nation-wide inside home delivery shipping factory direct to a moving & storage company near your home. This is often the fastest way. It is also the cheapest. 1 Contemporary Furniture pays for the shipping from the factory to your home town on most of our products that qualify. All you pay is the moving & storage company for the home delivery part. You may chose your own moving & storage company or 1 Contemporary Furniture MAY recommend one. Assembly is not included unless you request it from the moving & storage company. Most of our furniture is assembled at the factory. Your moving and storage company recieves the furniture as your agent and is responsible for any damage after they recieve your furniture in good condition without exception. Ship It Yourself Also, you may arrange to pick up at the factory warehouses with your own commercial shipper at your own expense at your own risk. For example, Fed Ex can ship furniture faster than anyone and they do honor damage claims. Our overseas customers (outside the continental USA) have their own shippers. We ship to any US east coast port for overseas customers. You may also pick up at the factory in Italy, Canada, or the USA with your own shipper, at your own risk. Free Shipping We offer FREE shipping to any qualified commercial address (can not be a professional office) for all 48 states (exclude Alaska and Hawaii) on many of our products. Most of our Italian made products ship White Glove service only and are not included. Once the furniture is inside the home services provided by the truck driver may depend upon how you treat him. Qualified Commercial Address A qualified commercial address has loading facilities for large trucks (53 feet - 18 wheels) and is open during normal business hours. And there are people to help the truck driver unload. A qualified commercial address may include shopping centers, hospitals, farms, country clubs, restaurants, grocery stores, gas stations, auto dealers, repair shops, hotels, marinas, ferry landings, and almost any business that has a loading facility and regularly accepts shipments from large trucks. Moving & Storage Company The moving & storage company acts as your agent to receive your furniture and charges you directly for services. The closer to your home the moving & storage company is the better. You may find your own or we will recommend one from our nation-wide network. The average rate for home delivery nation-wide for a bedroom set is about $ 300. The moving & storage company will bring the furniture to your home, place it where you want it, and remove the trash. Assembly is extra but most of our furniture requires no assembly. In addition, you can make arrangements with a moving & storage company to accept the furniture for you and you can pick it up yourself. However, furniture is heavy. We recommend that you let a professional do it all for you. New Condition | Country of Origin 1 Contemporary Furniture ships factory direct in factory sealed boxes with the country of origin stamped on each box. Our Italian products are clearly marked "Made in Italy" on the box. There is no question about the country of origin because the product is shipped in factory sealed boxes. Damage Claims Inspect your furniture for damage and defects before you - or your receiving agent, sign the trucking company delivery acceptance form called the Bill Of Laden or proof of delivery. If your furniture is damaged or defective beyond repair or not what you ordered - refuse delivery. If not damaged beyond repair accept delivery. If the furniture can be repaired locally this is often the fastest and best way. If your furniture is damaged in shipping the trucking company will replace (or repair) it free of charge UNLESS you sign for it as received in good condition. Damage claims MUST be reported to 1 Contemporary Furniture via e-mail of fax (in writing) with photos within 24 hours of delivery. Damage claims that are not reported in writing with photo's within 24 hours of delivery will NOT be honored. Concealed Damage You (or your agent) has a right to inspect. There is no excuse for concealed damage with premium white glove service because the product is taken out of the box inside the customers home where the customer can easily see any damage or imperfections. 1 Contemporary Furniture is not liable for damage after you (or your agent) signs the BOL as received in good condition. Make sure that you (or your agent) inspects carefully when your furniture is delivered. You have a right to inspect - use it. American Trucking 1 Contemporary Furniture does no own or control American trucking. Glass products are fragile. Damage in shipping is always possible. 1 Contemporary Furniture recommends trucking companies that specialize in furniture and have the lowest damage rates. Replacement parts for Italian and custom made products may take as long to ship as the original part. Assembly Most of our products are assembled at the factory. When necessary large pieces are partially broken down into large pieces for shipping. Obviously, you can not ship a bed completely assembled in one box. Therefore, some minor assembly is required on some items. If you select premium white glove service including assembly the trucking company will assemble for 1.5 hours. After this extra charges apply. Shipping by Air Shipping by sea to the USA is FREE. Domestic ground shipping is often COD. Air shipping is pricey but available if you can afford it. Small Items Small items will be shipped FREE via UPS Ground to your home or business address. Changing Delivery Destination We will try to help you but we can not be responsible for extra freight charges incurred if you change the delivery destination while the furniture is en route. There is no guarantee that you will be able to change the delivery destination while the furniture is en route. Extra freight charges may apply. Jurisdiction Jurisdiction for legal disputes is Beaufort County, South Carolina (USA). Collection Proceedings In the event that 1 Contemporary Furniture has to begin collection proceedings due to none payment in order to recover our furniture, you (the buyer) are responsible for attorney fees and court cost. 1 Contemporary Furniture reserves the right to change it's shipping and return policy. © 2000 1 Contemporary Furniture ® / all rights reserved worldwide. |
